Destination orthopedic and spine patients come from out of state, stay a week or more around the procedure, and spend part of that week barely able to walk. Distance to your door is the whole requirement, and it is the thing a consumer travel site sorts worst.
Two miles reads as nothing when you are booking from home and is a different thing on day two after a fusion. When discharge slips or the surgeon wants one more look, the family extends a stay from a hospital corridor, on a phone, at the moment they have the least capacity to deal with it.
Search is anchored to the specific facility, with walking and driving times on every result, because a patient choosing a room after a spine procedure is making a mobility decision. Intake captures the companion, the bed configuration and accessibility needs, since almost nobody makes this trip alone.
When recovery runs long, extra nights are added against the existing trip and land on the same record with a reason attached, instead of becoming a separate booking nobody can reconcile. Preferred properties can be flagged per facility and surface first in search.
Either, from the same account. Programs that already coordinate travel usually book on the patient’s behalf; programs that would rather not run a travel desk send a link and the patient books their own room. Both paths produce the same record and the same emails.
It works better. Preferred properties are flagged per facility and surface first, so what your team has learned about which hotels work near each site compounds instead of leaving with whoever knew it.
Nothing. No subscription, no per-seat fee, no setup cost, and no card on file. The hotel industry pays a commission on every booking, and that funds the platform instead.