A back-office travel-coordination platform built specifically for TPAs handling member travel for self-funded health plans. Same hotel inventory and competitive all-in rates, a concierge experience members notice, and reporting your plan sponsors want.
Three things go wrong on almost every TPA travel desk still running on Priceline plus a Monday board.
The operator workflow collapses to about three minutes: pick the member whose profile is already loaded, pick a distance-sorted hotel near the facility, and send the branded itinerary. Every member gets a concierge experience with directions, a front-desk script, and six automated touchpoints.
Plans are first-class entities, so per-plan reports break out bookings, members served, nights, spend, and satisfaction with full tenant isolation. We sign your BAA before any live data flows, encrypt PHI at rest, and audit-log every read and write.
It is an affiliate-revenue model: the hotel industry pays a commission on every booking, the same one a consumer site collects, and that funds the platform. No per-seat fee, no monthly bill, no card on file. Your member-side hotel rates stay competitive.
Yes. Plans are first-class entities, so reports break out bookings, members served, nights, and satisfaction per plan with full tenant isolation. You can hand a sponsor a report scoped to just their members.
Yes. Preferred and direct-contract facilities are marked as metadata via badges and filters; Carepassage does not gate trip creation on network status. The operator decides what is travel-covered per trip.