A back-office travel-coordination platform built specifically for TPAs handling member travel for self-funded health plans. Same hotel inventory and competitive all-in rates, a concierge experience members notice, and reporting your plan sponsors want.
Three things go wrong on almost every TPA travel desk still running on Priceline plus a Monday board.
The operator workflow collapses to about three minutes: pick the member whose profile is already loaded, pick a distance-sorted hotel near the facility, and send the branded itinerary. Every member gets a concierge experience with directions, a front-desk script, and six automated touchpoints.
Plans are first-class entities, so per-plan reports break out bookings, members served, nights, spend, and satisfaction with full tenant isolation. We sign your BAA before any live data flows, encrypt sensitive data at rest, and audit-log authenticated PHI access.
It is an affiliate-revenue model: the hotel industry pays a commission on every booking, the same one a consumer site collects, and that funds the platform. No per-seat fee, no monthly bill, no card on file. Your member-side hotel rates stay competitive.
Yes. Plans are first-class entities, so reports break out bookings, members served, nights, and satisfaction per plan with full tenant isolation. You can hand a sponsor a report scoped to just their members.
Yes. Preferred and direct-contract facilities are marked as metadata via badges and filters; Carepassage does not gate trip creation on network status. The operator decides what is travel-covered per trip.