COE programs send members to bundled-price surgical providers across the country, and each referral becomes a travel-coordination problem. Carepassage is the operational layer underneath it, free to your program.
The surgical bundle gets vetted, the financial terms negotiated, and the clinical pathway mapped. Then someone books a hotel on a consumer site, so the travel experience does not match the program quality.
Every referred member gets a branded itinerary, walking-distance hotel selection, a front-desk script, and six touchpoints across the trip. Operators type the COE facility name, hotels rank by walking distance, and preferred hotels per facility surface first and compound over time.
Post-stay survey responses feed per-facility reporting, so at quarter-end you can see which COE facilities deliver the member experience your program promises. Every booking also produces a single-page claim packet ready for your reimbursement filing.
Yes. Operators flag preferred hotels per facility, and those rank first in search. Over time the platform learns which hotels work best for your specific COE facilities, a piece of institutional knowledge that compounds.
Yes. Intake captures companion name, relationship, DOB, and whether they need their own room, and bedding configuration is captured per trip so the right room type is booked.
Intake captures flight and car preferences, and hotel booking is live today. The captured data feeds your existing flight and car workflow without re-collection while those integrations roll out.