Carepassage is the medical-travel booking platform for care navigation companies, surgery/COE programs, and TPAs. Your coordinator books a member’s hotel near the surgery center in about three minutes, or issues the member a travel voucher to book their own within the benefit you set. Every booking is tied to the authorization, every receipt is claim-ready, and six branded emails support the member from booking through recovery. It costs you nothing.
Most travel benefits stall at the booking step: coordinators book hotels by phone, members go silent after authorization, and hotel receipts never connect to the claim.
Concierge: your coordinator opens the dashboard, picks the member’s authorization, searches distance-ranked hotels near the facility, and confirms within the plan’s benefit parameters. The member gets a branded confirmation automatically.
Member self-service: generate a secure travel voucher tied to the authorization and email it to the member. No account and no public sign-up, the voucher you send is the only way a member can book. Both paths produce the same claim-ready record and dashboard tracking.
Per-plan reporting for plan-sponsor reviews, claim-ready records for every trip, and a trust posture your compliance team will recognize: we sign your Business Associate Agreement before any data flows, encrypt sensitive data at rest, log authenticated PHI access, and store only minimum-necessary information.
The hotel industry pays a commission on every booking, the same commission a consumer site like Priceline collects today. That funds the platform your team uses instead. No subscription, no per-seat fee, no setup cost, and no card on file for the platform.
Browse hotels near medical facilities across the US →
Nothing. No subscription, no per-seat fee, no setup cost, and no card on file for the platform. The hotel industry pays a commission on every booking, the same one a consumer site like Priceline collects today, and that funds the platform your team uses instead.
Only if you let them. A member can never sign up or book from the public site. The one member booking path is a secure travel voucher your team issues by email, scoped to a specific authorization. Your coordinator can also book entirely on the member’s behalf.
Every trip carries an authorization, a statement descriptor, the facility, dates, and plan, and produces a claim-ready record, so your claims team gets a receipt that already matches the authorization instead of a bare hotel confirmation number.
From you. All six member touchpoints are branded as your organization and sent from your identity. Members experience it as your travel benefit, not a third-party booking site.
Typically within 24 hours of signing the BAA. Onboarding is high-touch: we sign your Business Associate Agreement, set up your tenant, and walk your coordinators through their first booking.