Academic medical centers, transplant programs, cancer centers, and COE-receiving hospitals coordinate hotel stays and travel for out-of-area patients. Carepassage is the operational layer underneath it. Free for your program.
Out-of-area patient coordination breaks down in predictable places when the hospital is the destination and the booking is improvised per patient.
Your coordinator types your own facility name, and hotels rank by walking distance to your campus with your preferred-hotel list surfacing first. The patient gets a branded itinerary in your hospital voice with a front-desk script and a what-to-bring checklist.
Six automated touchpoints reduce no-shows and wrong-hotel arrivals, and program-level reporting gives your director bookings, patients served, nights, and satisfaction to take to leadership. Programs map to plans, so transplant, cancer, and complex surgery can each report separately.
No. As the treating facility you are a Covered Entity, and Carepassage acts as your Business Associate and signs your BAA before any patient data flows, covering minimum-necessary collection, encryption at rest, and audit logging.
Intake captures flight preferences, and hotel booking is live today. The captured flight data feeds your existing workflow without re-collection while flight booking integration rolls out.
Yes. Programs map to plans, so transplant, cancer, and complex surgery each get their own brand, reports, and preferred-hotel list, which is what most patient-experience leadership wants to see.