Carepassage is the back office for member medical travel. Your coordinator books a hotel near the member’s facility in about three minutes, or issues a voucher and lets the member book their own. After that the platform handles the member for you: six branded touchpoints, a post-stay review, and a claim-ready record, all under your name. It costs you nothing extra, because it is funded by the travel you already book.
From the intake form to the claim, every step is built for how your team actually works. Here is what your team gets on day one.
The operator app shows a dashboard of active trips, a distance-sorted hotel picker, per-plan reporting that breaks out bookings, members served, nights, spend, and satisfaction, and a claim-ready record with a statement descriptor for each trip. Plans are first-class entities with full tenant isolation, so a sponsor report is scoped to just their members.
It is built for healthcare: we sign your BAA before any live data flows, encrypt sensitive data at rest, audit-log authenticated PHI access, and store minimum-necessary information with no diagnosis or clinical narrative.
Every hotel booking pays a commission to whoever makes it, whether your coordinator books on a consumer site or here. Booking through Carepassage simply points that same commission at the platform your team uses, and your card pays the same all-in market rate either way.
That commission is already being spent on every member trip. Here it funds your members’ experience and your claims team. There is no subscription, no per-seat fee, and no card on file for the platform, and nothing to cancel.
No subscription, no per-seat fee, no setup fee, and no card on file for the platform. Our revenue is the hotel commission that is already built into every booking. There is no second business model and nothing to cancel.
No. We sign a BAA, store the minimum necessary with no diagnosis or clinical narrative, encrypt sensitive fields at rest, and log authenticated access to member data. Revenue is hotel commission. There is no second business model.
The hotel supply platform is the merchant of record and charges your card the standard all-in rate directly. Carepassage never holds your money and never floats a room. The charge lands on your statement with a descriptor naming the member and the trip.
Fully. Every member email carries your logo, your colors, and your sender identity. Members never see our name, and if a member replies they reply to you.
Onboarding is high-touch and fast: we sign the BAA, provision your tenant, and you can be live within 24 hours of signature. There is no self-serve signup by design.