Carepassage is the account your coordinators work in. Send a patient their booking link in thirty seconds, or book the room for them in about three minutes. Either way the five emails go out as your program, the stay lands on your record, and the hotel list on your website stops being a PDF somebody maintains. It costs your program nothing: the hotel industry pays a commission on every booking, and that funds the platform.
From the link your coordinator sends to the record the stay leaves, every step is built for how a program actually runs. Here is what your team gets on day one.
The operator app shows a dashboard of active trips and who is still waiting on a link, a hotel picker ranked by distance to the site the patient is visiting, the five emails as they go out, the ratings that come back, and reporting by site: stays, nights, spend and satisfaction. Each stay carries the confirmation number that ties the charge back to it. Every account is isolated to its own data.
It is built for healthcare: we sign your BAA at setup, encrypt sensitive data at rest, log authenticated access, and store minimum-necessary information with no diagnosis or clinical narrative. It is handled during setup rather than being a project of its own.
Every hotel booking pays a commission to whoever makes it, whether a patient books off the list on your website or through the page in your name. Booking through Carepassage points that same commission at the platform your team uses. The price is all-in from the first screen, taxes and fees included, with no booking fee.
There is no subscription, no per-seat fee, no setup cost, and no card on file for the platform, and nothing to cancel.
No subscription, no per-seat fee, no setup fee, and no card on file for the platform. Our revenue is the hotel commission that is already built into every booking. There is no second business model and nothing to cancel.
Only if you want them to. The usual setup for a treatment program is that your coordinator sends a link and the patient books their own room and pays with their own card. Your team can also book on a patient’s behalf from the same account. Both paths produce the same record and the same five emails.
The hotel supply platform is the merchant of record and charges the card the standard all-in rate directly, so that is the name on the statement. Carepassage never holds the money and never floats a room. Each stay carries the confirmation number that ties the charge back to the visit.
Fully. Every email carries your logo, your colors, and your sender. Your patients never see the Carepassage name. Replies reach our travel desk, and a person answers them as your desk.
We sign the BAA, provision your account in your brand with your sites, and you can be live within 24 hours of signature. There is no self-serve signup by design.