If patients travel in from out of area to reach your clinic, Carepassage is the travel program you have not had time to build. Send a patient a link and they pick a hotel near your site, book it themselves, and pay with their own card. Six emails in your name carry them from booking through the trip home, and every stay lands on the record for the first time. It costs your program nothing.
Somebody on your team built a lodging list because patients kept asking, and it grew. Now it is properties across a handful of unrelated corporate code systems, each with its own rules, each maintained by hand, and each quietly going out of date.
None of it comes back to you. Not what a patient paid, not where they stayed, not whether the room was any good, not how many nights your protocol generated last quarter. The program exists, and there is no record that it does.
The status quo is not free, it is just uninvoiced. It comes out of coordinator hours, out of the patient’s own pocket and their worst night of the trip, and out of a program that cannot see the most expensive uncovered part of its own care.
Five things tend to be true at once. If four of them describe you, this fits.
The specialty varies and the travel shape repeats. Carepassage is in use or in build for programs across these kinds of care.
Patient books, which is the usual setup for a treatment program: your coordinator fills a short form when the visit is scheduled, the patient gets a secure link in your name with no account and no sign-up, and they pick a hotel near your site and pay with their own card. Your team never touches a card, never holds money, and never becomes a travel agency.
Coordinator books: the same account books the room on a patient’s behalf, from the same hotel list. Both paths produce the same record and the same six emails.
We provision your account with your name, your colors, your sites and your vocabulary, and walk your coordinator through their first booking live. There is nothing to install, no integration to schedule, and no data to migrate. Paperwork, including the Business Associate Agreement we sign as your business associate, is handled during setup rather than being a project of its own.
Pricing is all-in from the first screen: taxes and fees included, no booking fee, and the number your patient sees is the number charged. The hotel industry pays a commission on every booking, and that funds the platform instead of a bill to your program.
Yours. The booking page, every email, and the sender are branded as your program. Carepassage appears once, in the footer, because replies reach our travel desk and somebody has to answer them.
Only if you want them to. The usual setup for a treatment program is that your coordinator sends a link and the patient books their own room and pays with their own card. Your team can also book on a patient’s behalf from the same account. Both paths produce the same record.
Nothing. No subscription, no per-seat fee, no setup cost, and no card on file. The hotel industry pays a commission on every booking, the same one a consumer travel site collects today, and that funds the platform instead.
Ranked by distance to the specific site the patient is visiting, then by quality, extended-stay amenities, and the room configuration that fits how your patients actually travel. A program where patients need a kitchen gets a different order than one where they need one bed.
A record. Which patients travelled, to which site, for how many nights, at which properties, at what spend, and what they thought of the stay. Most programs have never seen any of it, because a booking made on a consumer site returns nothing to the clinic.
Typically within a day of signing. Your account is provisioned rather than built: there is nothing to install, no integration to schedule, and no data to migrate.
Handled, and not something you need to work through before a demo. We sign a Business Associate Agreement as part of setup, encrypt sensitive fields at rest, log authenticated access, store no diagnosis or clinical narrative, and share only the minimum necessary with the hotel. Consumer travel sites will not sign a BAA.