What it actually costs when booking member travel falls on your team by hand, plus the four operational patterns that turn the scramble into a system.
Manual travel desks fail in predictable ways, and each gap is fixable.
A structured, member-completed intake form delivered by magic link captures the eight things a trip needs without a phone call. A hotel-selection heuristic makes walking distance the primary sort key and treats price as a tiebreaker, never a sort key.
A six-touchpoint cadence surrounds the booking with branded messages before, during, and after the trip. And an escalation script means whoever answers the phone when something goes wrong does not have to remember anything: they pull the trip dossier, decide salvage or rebook, and send a new confirmation in seconds.
A hotel that is cheaper per night but several miles farther from the facility costs more in member friction (rideshares, navigation, and post-op fatigue) than the rate difference saves. Under half a mile is ideal; over two miles is a flag you justify in writing.
Intake form request, branded booking confirmation, a three-day reminder, a day-before reminder, a post-stay survey, and a recovery check-in about a week after the procedure.
Yes. The eight-section intake form, the distance-ranked facility-anchored search, and the six-touchpoint cadence all run automatically in your TPA brand, and the platform is free for your TPA.