Field-tested notes on running a member-travel desk for a self-funded health plan, drawn from years of bundled-price medical-travel work at a transparent-pricing Oklahoma TPA. Chapters 1 and 2 are free to read.
The Playbook turns the scramble of hand-booking member travel into a repeatable system, one pattern at a time.
Chapter 1 covers the anatomy of the manual travel desk and the four operational patterns that fix it. Chapter 2 covers the harder problem of getting plan members to actually complete the intake form.
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Chapters 1 and 2 are fully published and free to read. New chapters drop on a rolling basis and go to the early-reader list first.
TPA operations leaders and coordinators running a member-travel desk for self-funded plans, plus anyone arranging patient travel for bundled-price or Center of Excellence procedures.
No. The patterns stand on their own. Carepassage simply operationalizes them (the intake form, the distance-ranked hotel search, and the six-touchpoint cadence), and it is free for your TPA.