Five quick questions gauge how much of your member-travel coordination is a system versus individual effort and memory. Answer them and find out where you stand before the wrong week arrives.
Most TPAs do not learn their travel process is held together by one coordinator until that coordinator is out and a member is mid-trip. Each question maps to a known failure mode.
A five of five means your desk runs like a system; the remaining risk is that it lives in tooling held together by your best coordinator. A middle score means a few gaps are quietly costing you, and a low score means member travel runs on memory and works only until it does not.
Each "no" is a failure mode waiting for the wrong week. Every gap the assessment surfaces is something Carepassage closes by default: structured intake, distance-ranked hotels, branded confirmations, automatic reminders, and a trip every coordinator can see, all free for your TPA.
About 60 seconds. It is five yes/no questions, scored instantly in your browser.
A score and tier, a per-gap breakdown of the failure modes behind each "no", and the editable Hotel Selection Scorecard as the first concrete fix.
Choosing hotels by price instead of walking distance, and the absence of a structured intake form. Both leave a trip fragile before it even starts.