Carepassage's first customer, a family-owned, transparent-pricing TPA in Oklahoma City, rebuilt how it coordinates member travel for bundled-price procedures and got a back office their plan sponsors notice.
The TPA's transparent-pricing program sends plan members to bundled-price surgical providers across the region. For years the workflow was Priceline plus a Monday board plus an email thread plus a screenshot: every trip touched four tools, run from memory by care coordinators.
When something went sideways, a hotel too far from the facility or a reservation in a staffer's own name, it became an afternoon-eating fire. And at quarter-end, when a plan sponsor asked what their travel coordination looked like, the TPA had a board export and little else.
Carepassage stood up the tenant in a single day: BAA signed, member list imported, brand configured, operator trained in an hour. The next member-travel booking ran end to end on the new platform.
An Oklahoma-based, family-owned, transparent-pricing TPA. The specific name is withheld at their request, but the workflow, the operational results, and the platform features are real.
A single day: BAA signed, member list imported, brand configured, and the operator trained in about an hour, with the first member booking running end to end on day one.
A per-plan report with bookings, unique members served, nights, average satisfaction, and total plan spend, never any Carepassage internal margin or commission, only what the plan actually saw.