Somebody called the hotels near your site and asked what they could do for patients. That was real work and the rates are real. But a code covers the properties you negotiated, for as long as the contact who agreed to it is still there, and it tells you nothing about the patients who booked somewhere else.
None of these are reasons the codes were a mistake. They are the edges of what the mechanism can reach.
Not a replacement for a rate you negotiated. A floor underneath every booking the code does not reach, which is most of them: live hotel inventory near whichever of your sites the patient is visiting, ranked by distance to that site, with nothing for the patient to quote at the desk.
Rates come through your program rather than the open web, all-in from the first screen with taxes and fees included, and every stay lands on the record instead of being a redemption number nobody can produce.
Sometimes, and sometimes not. For a single property you negotiated hard on, your own code may well be better, and we are not going to claim otherwise on a page you can check in five minutes. The case for this is coverage, the absence of anything for the patient to remember, and a record of what actually happened.
Yes, and most programs should at first. Point patients at the code where it applies and at your booking link everywhere else. After a quarter you will have data on which one patients actually use.
Nothing. No subscription, no per-seat fee, no setup cost, and no card on file. The hotel industry pays a commission on every booking, and that funds the platform instead.